GUIDELINES

In order to make your shopping experience enjoyable, we have established the following guidelines:

1. Delivering to You Easy to Use, High Quality Products:

• ISO 9001 Certified: All of our cartridges and refill kits are manufactured by ISO 9001 certified manufacturers and are held to rigorous quality assurance standards.
  
• Advanced Filtering System: Our compatible cartridges are made with specially calibrated inks and an advanced filtering system, which ensure quality equal to that of the original equipment manufacturer, so you don't have to do anything but put them in your printer and start printing. 
  
• Easy to Use: All of our refill kits are also easy to use and they contain easy to follow instructions, a patented air balance clip and the right ink for your specific printer, so that you can refill your printer cartridges at your convenience. 
  

2. Saving You as Much as Possible:

PrintCountry is committed to helping you save as much money as much as possible without having to give up quality and premium service. Not only can you save up to 85% off retail prices using our compatible cartridges and refill kits, but you also help save the environment by reusing your old cartridges rather than throwing them in a landfill. Moreover, you can buy value packs of compatible cartridges and/or bulk pack ink from us and save even more on all your printing costs.

If within 10 days of purchasing from PrintCountry you find the same product for a lower price, we will match that price and refund you the difference. Of course, this Price Guarantee excludes the OEMs.

3. Shipping Your Orders Fast:

At PrintCountry we know that when you are buying printer supplies from us, you are not simply shopping, but you need them right away. That's why we are committed to provide you fast delivery of your order. Orders placed before 12:00 pm PST will be shipped that same business day, and orders placed after 12:00 pm PST will be shipped the next business day. We ship all domestic orders by USPS Priority unless otherwise stated. Mail ($4.95 flat fee, free shipping for orders over $50). Please click here to see our shipping policy and international costs.

4. Ensuring Your Security and Privacy:

Your privacy and providing you a secure shopping environment are among PrintCountry's highest priorities. Your order information (including credit card number) is protected by SSL encryption, the most advanced technology available. All information provided by you is not released to third parties, unless we specifically ask permission from you. PrintCountry has been accepted for designation as a ePublicEye "Registered Safer Shopping Site"^*. Please click here to see our store policies.

5. Providing You the Premium Customer Service You Deserve:

All of us at PrintCountry are dedicated to complete customer satisfaction. We will try to help every visitor at our site. If you do not find the answer to your question on our site or need assistance about your order, please contact us via email or phone. 

We would like to make your Internet experience the best possible. To reach a customer service representative, please call toll free 1-866-775-2697.

* ePublicEye.com is an independent third party that monitors e-Businesses for reliability, privacy and customer satisfaction. Since 1996, ePublicEye.com's proprietary monitoring system has been providing the information consumers care about most to shop safely on the Internet.