Printer Ink Cartridges FAQ

ABOUT PRINTCOUNTRY

How safe is your web site?
We understand your concerns for personal security when placing orders or giving out personal information on the Internet. That's why providing a secure shopping environment is one of PrintCountry's highest priorities. We use industry-standard encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our site to computers running web browsers that support Secure Socket Layer ("SSL") protocol. You can check the validity of our SSL certificate by clicking on the security seal that can be found on the right at the end of our homepage. Please visit our Security Policy for more information.


What should I do if I don't want to give my credit card over the Internet?
If, after reading our Security Policy, you still prefer not to give your credit card over the Internet, you can place your order by calling us toll-free at 1-866-237-7976.


Is there a customer service representative I could contact with my questions?
You can contact us via email or use our 1-866-237-7976 number (between the regular business hours of 8 a.m. - 5 p.m. PST, Mon-Fri). We would be more than happy to answer any questions you might have.


What is your Return and Exchange Policy?
We offer an Unconditional Satisfaction Guarantee. Please visit our Return Policy section for more information.


What should I do if I receive a wrong order?
It is very unlikely this would happen as we physically inspect each order before it is shipped, but if it does please contact a customer service representative so we may correct this immediately. You will not be responsible for the charge of the second shipment.


What is Google Checkout?
PrintCountry.com has partnered with Google Checkout™ to offer you an alternative method of completing your order. Google Checkout™ simplifies your online purchases, enabling you to buy from PrintCountry and other stores on the web quickly, easily and securely, using a single account. Your credit and debit card information is stored in one secure place, and Google Checkout™ protects you from unauthorized purchases. You also have the ability to track all of your online purchases together at Google Checkout™ or separately at PrintCountry and other stores.

If you've used Google Checkout™ before, all you need to do is select Google Checkout™ in the PrintCountry.com Shopping Cart and you will redirected to Google where you provide your Checkout username and password to complete your transaction.

If you're using Google Checkout™ for the first time, you only have to fill out a single page of information once to make your first purchase. After that, you just need to enter your Google Checkout login to make a purchase. There's no need to re-enter your purchase information or create multiple usernames and passwords each time you buy.

Order details, tracking information
All information relating to your PrintCountry order(s) can be found under your Account at PrintCountry.com and Google Checkout™. If you have any questions about your order please contact our Customer Service Dept at 1-866 775-2697, Mon-Fri 8.00am - 5.00pm PST. An order cannot be cancelled once it has been shipped.

Special Discounts and Coupons
Only discounts/coupons applied before the checkout process will be applied to your Google Checkout™ order. For example, if you receive an email which advertises a 7% discount, you must use the link provided in this email to direct you to PrintCountry.com, as this link contains your discount information. You will be unable to enter a coupon code during the checkout process.

If you would like to add a special discount coupon to your order during the checkout process please use the standard PrintCountry checkout method.

Returning to PrintCountry from Google Checkout™
To return to the PrintCountry store during the Google Checkout™ process simply use the browser's back button until you arrive at the desired store page. You can add/delete products to your cart, then checkout again.