Frequently Asked Questions
For the questions that are not here please refer to our full FAQ:
Printer & Ink Cartridge FAQ Knowledge Database
ABOUT PRINTCOUNTRY
- How safe is your web site?
- What should I do if I don't want to give my credit card over the Internet?
- Is there a customer service representative I could contact for my questions?
- What is your Return and Exchange Policy?
- What should I do if I receive a wrong order?
- What is Google Checkout?
SHIPPING RELATED
- What is your Shipping Policy?
- Can you ship my order to a different address than my credit card billing address?
- Do I have to be home to receive my shipment?
- How do I know if the items I want are available?
OUR PRODUCTS
- What is the shelf life of your products?
- What does OEM mean? What is OEM cartridge?
- What does remanufactured cartridge mean?
- What does compatible cartridge (replacement) mean?
- What does refilling my cartridge mean?
- How do I install a new cartridge I bought from you?
- Why are some cartridges (especially inkjet cartridges) so expensive?
- Where can I find the manufacturer's contact information and user manuals?
- Would the use of refill ink or compatible cartridge void my printer's warranty?
- What if my Epson printer doesn't recognize the new cartridge(s) or it shows the ink levels wrong?
REFILL KITS RELATED
- I've heard that refilling your own cartridge is disastrous and messy. What exactly am I getting myself into?
- Do I need a special refillable cartridge to use your refill kits?
- Can I refill my laser toner cartridge?
- Is everything included in the refill kit?
- How many times can I refill a cartridge?
- What is the best time to refill my cartridge? Should I print with my old cartridge until it is completely dry?
- How do I know when the cartridge is empty?
- Can I use the same ink for different cartridges? Is there such thing as universal ink?
- I can't find a refill kit for my inkjet cartridge, what should I do?
- Where can I find the instructions for my refill kit?
- How many times can I refill a cartridge?
TROUBLESHOOTING WITH REFILL KITS
- I only have one color cartridge but the refill kits come with 3 ink tanks, where do I refill it?
- What can I do if my printer does not print after refilling my cartridge?
- What should I do when my print-head nozzles are blocked with dried ink?
- What should I do if my print quality is poor after refilling?
- What should I do if there are white streaks in my printouts?
- The cartridge is leaking, what could be done?
- What should I do if ink is continuously flowing from the nozzle?
- What should I do if I get a Low Ink message after refilling?
- What should I do if my printer does not recognize my cartridge after refilling?
For the questions that are not here please refer to our full FAQ:
Printer & Ink Cartridge FAQ Knowledge Database
Need troubleshooting? We are here to help! Simply send us a request.
Is your question not listed on our website? Ask to Us!
Customer Testimonials
"Dear PrintCountry: Yes, I received my order as promised and you bet that I recommend you to friends and family and I surely will order again from you when the time comes. Thank you.- Th..." (anonymous) read more...
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