FREQUENTLY ASKED QUESTIONS

1. How safe is your web site?
2. What should I do if I don't want to give my credit card over the Internet?
3. Is there a customer service representative I could contact for my questions?
4. What is your Return and Exchange Policy?
5. What should I do if I receive a wrong order?
6. What is Google Checkout?

1. What is your Shipping Policy?
2. Can you ship my order to a different address than my credit card billing address?
3. Do I have to be home to receive my shipment?
4. How do I know if the items I want are available?

1. What is the shelf life of your products?
2. What does OEM mean? What is OEM cartridge?
3. What does remanufactured cartridge mean?
4. What does compatible cartridge (replacement) mean?
5. What does refilling my cartridge mean?
6. How do I install a new cartridge I bought from you?
7. Why are some cartridges (especially inkjet cartridges) so expensive?
8. Where can I find the manufacturer's contact information and user manuals?
9. Would the use of refill ink or compatible cartridge void my printer's warranty?
10. What if my Epson printer doesn't recognize the new cartridge(s) or it shows the ink levels wrong?

1. I’ve heard that refilling your own cartridge is disastrous and messy. What exactly am I getting myself into?
2. Do I need a special refillable cartridge to use your refill kits?
3. Can I refill my laser toner cartridge?
4. Is everything included in the refill kit?
5. How many times can I refill a cartridge?
6. What is the best time to refill my cartridge? Should I print with my old cartridge until it is completely dry?
7. How do I know when the cartridge is empty?
8. Can I use the same ink for different cartridges? Is there such thing as universal ink?
9. I can't find a refill kit for my inkjet cartridge, what should I do?
10. Where can I find the instructions for my refill kit?
11. How many times can I refill a cartridge?

1. I only have one color cartridge but the refill kits come with 3 ink tanks, where do I refill it?
2. What can I do if my printer does not print after refilling my cartridge?
3. What should I do when my print-head nozzles are blocked with dried ink?
4. What should I do if my print quality is poor after refilling?
5. What should I do if there are white streaks in my printouts?
6. The cartridge is leaking, what could be done?
7. What should I do if ink is continuously flowing from the nozzle?
8. What should I do if I get a Low Ink message after refilling?
9. What should I do if my printer does not recognize my cartridge after refilling?

For the questions that are not here please refer to our full FAQ:

Printer & Ink Cartridge FAQ Knowledge Database